DEBT COLLECTION | Instaview365 CX

Speed up your debt collection

Automate your collection process and speed up your outreach

Book your demo now

Increase your collection effectiveness

Automate your time consuming collection activities

Process

Automation

Intelligent bucketization and integrated system to speed up collection process and increase customer coverage

Intelligent

customer reach

Capture, track and store all customer data and interactions to monitor and have complete visibility

Complete

Visibility

Ready Restful API for seamless integration with all relevant system

Seamless

Integration

Reports and dashboards to get complete impression of process and understand the achievement

Actionable

Reporting

Data security is key for such processes. Enterprise grade security with ISO 27001:2013, SSL certificate, user and access management

Secure

collection data

Solution to overcome data, process and technology challenges

Centralized process for informed decision making

Smart payment reminders & notifications

Monitor team. Capture and track all interactions. Get complete visibility

Actionable reporting like bucketization reports, promise to pay and detailed coverage reports

Proactive customer contact

Customer segmentation and bucketization

Automate operations, minimize manual task to increase team efficiency

Automation to maximize the collection and decrease defaults

Speed up your debt collection

Increase your collection effectiveness

Solution to overcome data, process and technology challenges

Flow to bring in more efficiency and maximum your collection

Data Import & Sanity check

01

Integrate with relevant system for auto fetch of customer data. System will help to do data sanity check

Segment & Bucketization

02

Bucketization based on delinquency level, debt age to improve effectiveness

Auto & bulk assignment

03

Auto and bulk assignment to the agents based on business rule.

Agent Unified view

04

Single 360 view of customer loan account . No toggle on multiple tabs helps to increase agent productivity

Interaction Disposition

05

Agent dispose the calls based on customer interactions. System also records reason of delay for better understanding of customer situation

Promise to Pay

06

Auto SMS triggered from the system on the call connect day and another SMS triggered on day before customer Promised to pay

Collection Synchronization

07

System integrated with core system to ensure timely sync of collection data and customer status

Reports & Dashboards

08

Reports and dashboards to get the thorough impression of the process

Automate your Collection process