Manage, Maintain and Monitor your service desk with Nuevadesk

Automate your service desk with Nuevadesk, service desk by Instaview365 

Helpdesk for your business

Smartest way to handle your customer delight

01.Track Conversations

Never lose track of your customer tickets.Prioritize, Categorize and assign tickets based on defined rules

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03.Enhance Productivity

Enhance your team productivity through automation. Automate all your desk repetitive work through workflows. Define rules and do smart ticket dispatch, intelligent assignments and get real time notifications. 

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02.Support all Channels

Single platform to manage all your tickets and communications coming from multiple channels

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04.Measure

Efficiency

Measure and Improve Efficiency of your team by identifying the problem and planning improvements based on performance metrics from the platform

05.Unified Customer view

Unified 360 view of customer to get all the information related to customer and history in one place to serve them better and create delight

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06.Data

Security

Data security is key for business. Enterprise grade security with SSL certificate, user and access management and ISO 27001 Information security management certified.

Features to make your service desk more smart, intelligent & actionable

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Customer & Contact Management

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Canned

Responses

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SLA & Escalation Management

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Group and Queue Management

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Omni Channel Ticket Management

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Customer Unified

view

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Broadcast 

Announcements

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Business hours Management

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Automation

Workflows

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Support Renewal

Management

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Task

Management

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Actionable Reports & Dashboards

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Ticket

Assignments

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Knowledge

FAQs

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Auto email

Notifications

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APIs for 

Integration

Smartest way to automate your service desk